1. Introduction
At Ewokk, the protection of your personal information is a priority. This policy explains how we collect, use, disclose, store, and protect your personal information in accordance with Québec’s Law 25.
2. Personal Information Protection Officer
For any questions or requests regarding your personal information, you may contact:
- Name: Catherine Vachon
- Position: Director, Business Development, Communications and Marketing
- Email: catherinevachon@vanlifecampers.com
- Phone: +1 514-903-1995
3. Information We Collect
We may collect two types of personal information:
Information voluntarily provided via our forms
When you fill out a form on our site (e.g. contact request, quote, newsletter), we may collect the following information:
- First and last name
- Your company name
- Email address
- Phone number
- Mailing address
- Information related to your request (e.g. message or custom field)
Information automatically collected while browsing
When you browse our site, certain information is automatically collected for statistical, marketing, or functional purposes via cookies:
- Anonymized IP address
- Browser type and operating system
- Pages viewed and visit duration
- Traffic sources (e.g. UTM campaigns, search engines, ads)
- Audience data (e.g. via Google Analytics, Facebook Pixel)
3.1 Information Collected via Bookings and Online Store
When you make a stay reservation (processed through the Lodgify booking system) or purchase from our online store (WooCommerce), we collect the following information:
- First and last name
- Email address
- Mailing address (billing and shipping)
- Phone number
- Payment information (e.g. credit card number – processed via Lodgify and Stripe)
Payment information is securely transmitted directly to Lodgify and Stripe. We do not store or have access to full credit card numbers on our servers.
This data is used exclusively to:
- Process your transactions and orders
- Send confirmations and follow-ups
- Provide customer support
4. Purpose of Collection
Information is collected for the following purposes:
- Responding to your requests and contact forms
- Sending you newsletters (with your clear, free, and informed consent)
- Measuring and improving our marketing performance
- Personalizing the ads you see (Google Ads, Facebook Ads)
5. Collection Methods
Information is collected through:
- Forms on our website
- Tracking tools (Google Analytics, Facebook Pixel, Google Tag Manager, etc.)
- Session and persistent cookies (see Cookie Policy below)
6. Disclosure to Third Parties
Some providers we share your data with may be located outside of Québec, including:
- Google LLC (Analytics, Ads, AdSense, Tag Manager)
- Meta Platforms, Inc. (Facebook Pixel, Facebook Ads)
- Mailchimp (newsletters)
- Stripe Payments Canada Ltd. (secure online payment processing)
- Lodgify (booking system)
These providers are subject to their own privacy policies and contractual agreements ensuring data protection.
7. Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes mentioned or to comply with legal obligations. Newsletter data is deleted as soon as you withdraw your consent.
8. Security
Technical and organizational measures are in place to protect your personal information, including restricted access, encryption, and regular backups.
9. Your Rights
You have the right to access, correct, or delete your personal information. You also have the right to withdraw your consent at any time, as well as the right to data portability. You may file a complaint with the Commission d’accès à l’information du Québec if needed.
10. Cookie Policy
We use cookies to enhance your experience, measure website traffic, and personalize ads. The use of cookies is managed by the Complianz plugin.
Types of cookies used:
- Essential cookies: Site functionality (WordPress, WPML, security)
- Performance cookies: Google Analytics, UTM cookies
- Marketing cookies: Facebook Pixel, Google Ads, Facebook Ads, Google AdSense
- Management cookies: Google Tag Manager
Consent:
Upon your first visit, a banner invites you to accept, refuse, or customize your cookie preferences. You can change your consent at any time via the following link:
Manage my cookie preferences
Cookie retention period:
Cookies are retained for a maximum of 13 months, in accordance with applicable regulations.
11. Privacy Incidents
In the event of an incident involving your personal information that poses a serious risk of harm, we will notify the Commission d’accès à l’information and the affected individuals, as required by law. A register of such incidents is kept up to date.
12. Changes
This policy may be updated without notice. The date of the latest update is always shown at the top of the page.