FAQ

Our customer service can be reached by email at [info@ewokk.ca](mailto:info@ewokk.ca) and by phone at 514-418-3966, Monday to Friday, from 9:00 a.m. to 5:00 p.m.

In case of emergency, call 438-924-9925.

However, in case of an extreme emergency, call 911.

There is no minimum number of nights required for the rooms.
For the entire house, 2 nights minimum are required per reservation.

Accommodations are available from 4:00 PM on the day of arrival and must be vacated by 11:00 AM. (You may stay in the common area until 12:00 PM.) Additional fees will apply if these times are not respected.

The Ewokk is designed to accommodate and comfortably accommodate a maximum of ten (10) travelers at the same time, divided into three (3) bedrooms.

You will receive two emails when you have completed your reservation. The first will contain all the important information related to your stay. The second, a few days before your arrival, will contain a reminder of the instructions.

*Keep them safe!

Your arrival will be done independently, you can unlock the door of the Ewokk using the unique code provided and then access your room.

If necessary, our customer service can be reached by email or telephone (Monday to Friday, 9:00 a.m. to 5:00 p.m.). For any emergency, leave us a voice message and we will call you back as soon as possible.

We only accept credit cards (Visa, Mastercard).

A pre-authorization in the amount of $1,000 will be automatically debited from the credit card used when booking, 24 hours before your arrival. It serves as a security deposit to cover any costs and damages that may occur during the rental. The pre-authorization will be returned within 72 hours after the end of the rental if all the conditions of use of the service have been respected.

Unfortunately, animals are not allowed.

All minors must be accompanied by an adult.

Parking for one vehicle per reservation is included free of charge. You are required to use exclusively the spaces designated for Ewokk customers and corresponding to your room number. Only one vehicle per room is allowed on Ewokk property.

The entire house is non-smoking. However, we allow smokers to smoke on the terrace but they must be 9 meters away from the main building and 9 meters from other guests to ensure the comfort and safety of all.

• The Ewokk is a relaxation area, so that everyone can enjoy their stay, it is requested not to harm the tranquility of other users. From sunset, it is requested not to make noise or listen to music outside the house. Fees may be charged in the event of non-compliance with these rules.
• The use of outdoor facilities must be in accordance with the instructions provided in the guide available in your room.
• Children under the age of 8 must wear life jackets in the pool area at all times and remain under the supervision of an adult.

Our full terms of service are available here.

Ewokk does not have a restaurant, but you have a small kitchen area with mini oven and coffee maker to have your breakfast, and this from 7:00am to 11:00am.

However, be aware that there are several very good addresses almost everywhere near the Ewokk.